Refunds 

Since all PLASTICLOVE merchandise is of high demand, all sales are final when submitting an order. This means no refunds or exchanges. Please make sure to check your order before placing, it cannot be modified once submitted. Allow time to check product sizing, shipping address, and billing address. If products are returned because of an invalid address, you will be charged to reship your package back. 

 

You may only wish to try an exchange or refund an item if it has a MAJOR fault. This is when the product is either different to what has been displayed or depicted on the website, or does not function the way stated. All requests will be reviewed and assessed for either exchange or refund.

Please note that all PLASTICLOVE items are pre-made, meaning all items only have a certain quantity that can be purchased. If an exchange can't be made due to there being no stock left, once the problem has been assessed, PLASTICLOVE will have no issue in refunding the cost of the order back to the customer.

Customers take full responsibility for sending the package back for refund or exchange. 

PLASTICLOVE is not responsible for any lost, stolen, or damaged shipments. Any issues that arise must be sorted out between the buyer and the carrier. 

Please send all requests to customerserviceplasticlove@outlook.com

Domestic Shipping

All Australian-Wide orders will be handled within 24-48 hours of being placed. PLASTICLOVE offers standard and express options at checkout for all domestic orders.

Orders placed on weekends will be handled the next working day. Orders will be shipped as soon as possible. 

International Shipping

 

Products are only shipped to certain international countries at this point in time. These international countries are as followed; United States, Canada, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, New Zealand, United Kingdom, and Ireland.

More international countries will be added as PLASTICLOVE grows.

Please understand that international shipping requires a longer time frame in order to ship and will be more expensive. Refer to shipping instructions at the checkout for estimated delivery times and prices, depending on where you are located. PLASTICLOVE ensures all international orders will also be handled within 24-48 hours of being placed.

Orders will be shipped as soon as possible. Orders placed on weekends will be handled the next working day.

 

All international deliveries may be subject to import duties and fees, taxes and other charges. These are all the responsibility of the customer, even if you refuse shipment upon delivery. If your order does require these charges, they must be paid by yourself in order for you to receive your package and have it clear through customs.

 

PLASTICLOVE is not responsible for any of these charges. If you refuse to pay these additional fees, your package will be sent back and you will be refunded the cost of your order, minus any extra shipping charges incurred by PLASTICLOVE from the carrier.