Privacy Policy

Please note the terms "we" and "us" will be used throughout this statement and this refers to the brand PLASTICLOVE and noone else.

 

This privacy policy will set out how PLASTICLOVE uses and protects any information that you give PLASTICLOVE when using this website. PLASTICLOVE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement. PLASTICLOVE may update this policy in the future. Be sure to check back over the policy before any information is given to make sure it suits your standards as a consumer. This policy is effective from 12th July 2020.

What, How and Why do we collect? 

We only require certain information for the customers best interest. We use it to better understand your needs and provide you with better customer service.

We also require it for internal record keeping and to constantly improve our products and services. 

We may collect the following information from you: 

  • Name 

  • Contact information including email addresses 

  • Billing details 

  • Demographic information such as postcode 

  • Other information relevant to customer offers and/or surveys

 

How do we do this? When you conduct a transaction on our website, this process involves collecting information such as your name, address and email address. We will only ever use this information for specific reasons such as transactions.  

Why we do this is simple. We only want to make the online experience better for you as a customer. We may collect this information for emailing campaigns to keep you up to date with what's going on with the brand. Or we may collect this information in order to be able to ship to your address correctly. Information is only collected to benefit you. 

How is this data stored? 

PLASTICLOVE is hosted through the Wix.com platform. As part of our service, Wix.com provides us with an online platform that is safe and secure for the purchases of our brand. Your data may be stored through Wix.com’s data storage and databases. This is protected by Wix themselves on secure servers behind a firewall. 

Security 

PLASTICLOVE is committed to ensuring that the information you provide us with is secure. We have procedures in place to safeguard and secure your information that we collect online. 

Cookies 

Cookies aren’t scary. They are a small file which simply asks permission to be placed on your computer's hard drive. This can either be temporary or permanent. Cookies provide a way for a website to recognise you and keep track of your preferences. We will only ever use cookies for analysis of the website and web traffic. Everything we do is in order to create a better experience for you. Overall, all cookies do for us is allow us to find what you find useful and what you don’t. You can always edit your browser settings and modify it to not accept them. Most computers will automatically accept cookies when entering websites. Please note that disabling them may not allow you to access certain features.

Other technologies such as third-party program Google Analytics are used in conjunction with this website. Again, this only allows us to track data on how customers are using the website. Information may be stored from these programs. This includes, but is not limited to, IP address, date and time of visit, referral URL, the pages visited on our site and information about what browser is being used. This is only ever used for analytical data. It benefits you as a customer as we can improve and keep track of what you are finding useful and what you are not.

Links to Other Pages 

Our website may or may not link you to other websites. Please be aware that once you have accessed these links, we are no longer responsible for the protection or privacy of any information in which you provide when visiting those sites. This is not governed by our privacy policy. Please note this with caution and check the privacy statement of the websites you enter. 

Controlling your Information 

You can always choose to restrict the collection or use of your personal information when using our website. Whenever you are asked to fill in a form on the website, a simple click of a box will tell us that you don’t want your information to be used by anybody for marketing purposes. We respect all our customers and aim to provide you with a hassle-free experience online. 

If you believe that any information you have given PLASTICLOVE is incorrect or incomplete, or you simply want to withdraw your information from our website, then please email us on customerserviceplasticlove@outlook.com. We will correct any information that is found to be incorrect as quick as we can.

Currency Converter

The currency converter used on the PLASTICLOVE website is created by XE and integrated through the Wix platform. This allows for PLASTICLOVE to convert from AUD to other currencies around the world. Please note that the exact currency rate shown could change at any given time due to exchange rates constantly moving. This can mean that the final value of a transaction may be different once items have been purchased. The currency converter should be used only as an estimate to what value the products/items could be in your currency.